CANCELAND REFUNDUSING THE ORDER NUMBER.
Refund options depend on the current order status. Provide the order number immediately and do not make another transfer before the operator responds.
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section by section.
This version was published on August 4, 2026.
You may stop an unpaid order. Do not use its payment details after the timer expires.
If an operator provided the payment details, report the cancellation through the same official support channel.
Send the order number, amount, time, and proof of transfer through the Telegram or MAX support channel.
The operator checks receipt and the outgoing transfer status. Do not repeat the payment while the check is in progress.
If the exchange has not been completed and a refund is technically possible, the operator confirms the amount and method. The stated operational period is up to one hour after refund approval; bank or network processing may take longer.
Transfers sent to correctly specified Alipay, WeChat, or cryptocurrency addresses may be irreversible after execution.
Incorrect recipient details or networks are reviewed individually. Refund availability depends on the payment system, recipient, and transaction status.
The initial review starts after the order number and proof of payment are received.
Claims subject to a mandatory statutory period are reviewed within that period. This procedure does not restrict consumer rights under applicable law.
Telegram support: https://t.me/incashonline
MAX: https://max.ru/id231119914294_3_bot
Include the INC-XXXXXX order number. Do not send documents to unofficial accounts.